WEBSITE TERMS AND CONDITIONS

Last Updated: June 9, 2025

Welcome to CBF Supply Depot website (the “Site”). Please read the following terms and conditions of use, which apply to your use of the Site (the “Terms”). By accessing the Site, you agree to be bound by these Terms. If you don’t agree with any part of these Terms, you don’t have permission to use the Site. Using the Site means you represent and warrant that you’re of legal age to form a binding contract or have a parent or guardian’s consent who is of legal age.

ACCOUNTS

When you create an account on our site, you confirm that you're at least 18 years old and that the information you provide is accurate, complete, and up-to-date. We reserve the right to refuse service or terminate accounts at our discretion.

By creating an account, you agree to receive newsletters, marketing materials, and other updates from us. However, you can opt out of these communications by following the unsubscribe link in any email we send.

You're responsible for keeping your account and password confidential, including limiting access to your computer or account. You may not share your account, username, or password with others or use someone else's account. You'll be solely responsible for all activities and obligations made through your account. If you suspect a security breach or unauthorized use of your account, please notify us immediately.

You may not use a username that belongs to someone else, is not lawfully available, or is trademarked without permission. You may not use a username that is offensive, vulgar, or obscene.

If our site allows you to link your account to social networking or other online accounts, you may only link your own accounts. By linking these accounts, you give us permission to access, use, and store your account information on your behalf as your agent.

PURCHASES

By ordering from us, you confirm that (i) you have the right to use your payment method, (ii) you're of legal age to form a binding contract, and (iii) all information you provide is true and complete.

We may request information like your credit card number, expiration date, billing address, and shipping details to process your order. We use third-party services for payments and fulfilling orders. By submitting your information, you agree to share it with the third parties in our Privacy Policy.

We reserve the right to reject or cancel any order at our discretion and may limit or cancel orders per person, household, account, IP address, billing information, postal address, or credit card. We will attempt to notify you if we change or cancel an order. Additionally, we may reject orders if we suspect fraud or unauthorized transactions.

Features, specifications, products, prices, discounts, promotions, and offers on our site are subject to change without notice. While we strive to display products accurately, site images may not precisely match actual products. All prices are in Philippine Pesos unless noted otherwise, and applicable sales taxes and shipping fees will be added. The risk of loss and title for purchased products pass to you upon delivery to the carrier.

Errors, inaccuracies, or omissions may occasionally occur on our site regarding product descriptions, pricing, promotions, and availability. We reserve the right to correct these and update information without notice, even after order submission.

Price adjustments may result from changes in tariffs, import duties, or other uncontrollable costs, impacting unit price, surcharges, or handling fees. If such adjustments occur after your order, we will notify you promptly; you may cancel your order for a full refund before shipment processing. No adjustments can be made once an order ships. Sales taxes or shipping charges are separate from the product price and are not considered price changes under this policy.

By ordering from us, you confirm that (i) you have the right to use your payment method, (ii) you’re of legal age to form a binding contract, and (iii) all information you provide is true and complete.

We may request information like your credit card number, expiration date, billing address, and shipping details to process your order. We use third-party services for payments and fulfilling orders. By submitting your information, you agree to share it with the third parties in our Privacy Policy.

We reserve the right to reject or cancel any order at our discretion and may limit or cancel orders per person, household, account, IP address, billing information, postal address, or credit card. We will attempt to notify you if we change or cancel an order. Additionally, we may reject orders if we suspect fraud or unauthorized transactions.

Features, specifications, products, prices, discounts, promotions, and offers on our site are subject to change without notice. While we strive to display products accurately, site images may not precisely match actual products. All prices are in Philippine Pesos unless noted otherwise, and applicable sales taxes and shipping fees will be added. The risk of loss and title for purchased products pass to you upon delivery to the carrier.

Errors, inaccuracies, or omissions may occasionally occur on our site regarding product descriptions, pricing, promotions, and availability. We reserve the right to correct these and update information without notice, even after order submission.

Price adjustments may result from changes in tariffs, import duties, or other uncontrollable costs, impacting unit price, surcharges, or handling fees. If such adjustments occur after your order, we will notify you promptly; you may cancel your order for a full refund before shipment processing. No adjustments can be made once an order ships. Sales taxes or shipping charges are separate from the product price and are not considered price changes under this policy.

PRE-ORDER PURCHASES

Pre-order Deposits

All pre-order deposits are non-refundable and non-transferable unless the manufacturer cancels the product. Canceling your pre-order results in losing your deposit. Failure to pay the required downpayment will lead to cancellation of your pre-order.

In case of stock shortages, we will refund deposits for orders not part of the allocation, processing refunds within 7-14 days. Alternatively, you can claim it in person at our store.

If some pre-order items are out of stock, priority will be given to customers who deposited first, with store credits or refunds offered to others as needed.

If you pre-order after the deadline, prices will revert to our standard store price unless a deadline extension is announced with available slots.

Pre-order deadlines may close early or be extended by the manufacturer or supplier.

For in-stock items, please pay within 24 hours of ordering. Failing to do so will result in the cancellation of your order.

Release and Claiming

The release date for pre-ordered or pre-released items is set by the manufacturer. Our estimated time of arrival (ETA) is intended as a guideline; actual arrival dates may vary and could be sooner or later than expected. We cannot control any delays or cancellations imposed by the manufacturer. By placing a pre-order, you agree to wait patiently for the actual release date of your order. Any further delays are beyond our control.

Orders are processed on a first-come, first-served basis as new stock arrives in batches. You'll receive a notification and an invoice once your pre-order is ready for pickup. If you do not respond or provide feedback about your preferred arrangement within five (5) business days, we will follow up with you via email or SMS. All pre-order items must be claimed within ten (10) business days of arrival. Late pickups incur an additional charge of 5% per week based on the pre-order price of your item. Unclaimed items after four (4) weeks of arrival will lead to the forfeiture of your deposit and pre-order. Fully paid items may also be forfeited if unclaimed after eight (8) weeks.

SHIPPING POLICY

We provide various shipping options and aim to deliver your order within 5 to 10 business days. Shipping costs and delivery times depend on the size of the box, the buyer’s location, and the chosen shipping method. We are not responsible for any damages, delays, or lost shipments, as these are beyond our control. If any of these issues arise, don't worry – we will assist you with tracking and following up with the courier company. Learn more about our After-Sales Service.

RIGHT TO CHANGE THE SITE

We reserve the right to change or temporarily shut down the Site, as well as any services, content, features, or products offered through it, or end your access to or use of any part of the Site, at our sole discretion. You agree that we won't be responsible to you or any third party for any changes, temporary shutdowns, or restrictions of the Site or any part of it.

ACCESS TO AND USE OF THE SITE

By using the Site, you agree to use it only for legal purposes, as outlined in these Terms. Specifically, you agree not to:
  • Hack into the Site or modify another website to falsely imply it's associated with the Site;
  • Hack into the Site or modify another website to falsely imply it's associated with the Site;
  • Violate any laws, rules, or regulations in your jurisdiction, including trademark and copyright laws; or
  • Access or attempt to access password-protected, secure, or non-public areas of the Site without our permission.

CONTENT

Unless stated otherwise, the Site and all its content, including text, images, illustrations, designs, icons, photographs, and video clips, along with the copyrights, trademarks, trade dress, or other intellectual property (“CBF Content”), are owned, controlled, or licensed by CBF Supply Depot. The brand name and logo are registered trademarks. The Site and CBF Content are for personal, non-commercial use only. You can download or copy the CBF Content for personal use. No rights to the downloaded CBF Content are transferred to you. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit any of the CBF Content or the Site.

Any third-party content, products, or services posted on, transmitted through, or linked from the Site are solely the responsibility of the third-party originator. If you choose to access any third-party content, you do so at your own risk. We are not responsible for any loss or damage of any kind incurred as a result of accessing a third-party website or any third-party content, products, or services.

DISCLAIMER OF WARRANTIES AND LIMITATION ON DAMAGES

THE SITE AND PRODUCTS ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE ARE NOT LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SITE, PRODUCTS, OR THIRD-PARTY WEBSITES, OR FOR ANY HARMFUL COMPONENTS THAT MAY BE TRANSMITTED.

CBF Supply Depot and its affiliates do not guarantee that the Site will function uninterrupted, be secure, or be available at all times, or that errors will be corrected. We do not guarantee that the Service is free of viruses or that it will meet your needs.

In no event shall CBF Supply Depot, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of the Site, any third-party conduct or content, content obtained from the Site, or unauthorized access or alteration of your content, regardless of the cause. This applies under any legal theory, even if we have been informed of the possibility of damage and even if a remedy fails to achieve its intended purpose.

INDEMNITY

By using the Site, you agree to defend, indemnify, and hold harmless CBF Supply Depot, its affiliates, and their employees, contractors, directors, suppliers, agents, and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees and other legal costs, that arise from or relate to: (i) your use or misuse of the Site; (ii) your breach of these Terms; (iii) your infringement, or that of any third party using your account, of any intellectual property or other right of any person or entity; or (iv) any User Content you submit. We reserve the right to take over the exclusive defense and control of any matter that would otherwise be subject to indemnification by you, in which case you will help and cooperate with us in asserting any available defenses.

COPYRIGHT POLICY

We respect intellectual property rights and will remove or disable access to any infringing material on the Site after proper notification from the copyright owner or their legal agent. If you believe any content on the Site violates your copyright, provide our copyright agent with the following information:
  • An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of the material's location on the Site;
  • Your address, telephone number, and email address;
  • A statement affirming your good faith belief that the disputed use is unauthorized;
  • A statement made under penalty of perjury confirming the accuracy of your notice and your status as the copyright owner or authorized agent.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines, and you agree to submit to the non-exclusive jurisdiction of the proper courts of the City of Makati, Philippines.

CONTACT US

For inquiries, send us a message using our Contact Form.

📍 Telesuccess Productions

  • Henry’s Building
  • 80 Ortigas Avenue
  • Barangay Greenhills
  • San Juan City
  • Philippines 1501
  • +632-8721-2395 / +632-8721-6797